Terms & Conditions

1. Who we are

BlendU (also written VBlendU) is a snack ordering platform operated by Sky Blend Ventures, at vblendu.com. In these terms, "we", "us" and "our" mean Sky Blend Ventures; "you" means the person using the platform.

By creating an account or placing an order, you agree to these terms. If you do not agree with them, please do not use the platform.

2. Your account

You can order with an account or as a guest without one. Either way, you must give accurate details — in particular a delivery address and phone number that are correct and current, because our delivery partners rely on them. A guest order is managed through the private tracking link we email you; keep it safe, because anyone holding that link can view and manage that order.

You are responsible for keeping your password confidential and for activity that happens under your account. Tell us promptly if you believe someone else has accessed it.

We operate separate account types for individual customers, retail and business customers, and delivery and distribution partners. Each has its own login and its own access; an account of one type cannot be used to access another.

We may suspend or deactivate an account that is being used fraudulently, abusively, or in breach of these terms.

3. Orders

When you place an order you are making an offer to buy. A contract is formed when we confirm the order. We may decline or cancel an order before dispatch — for example if an item is out of stock, if we cannot deliver to your address, if pricing was displayed incorrectly, or if we suspect fraud. If we cancel an order you have paid for, we refund it in full.

Some products have a minimum order quantity, which is shown on the product. Product images are illustrative; packaging may vary.

You can cancel an order yourself until we begin packing it. After that, contact us. Full details are in our Refund & Cancellation Policy.

4. Prices and payment

Prices are in Indian Rupees (INR) and are shown on the product and at checkout, inclusive of applicable taxes unless stated otherwise. Any delivery charge is shown at checkout before you pay.

Online payments are processed by Razorpay, a third-party payment gateway. We do not receive or store your full card details — payment details are handled by Razorpay under their own terms and security standards. We keep only a payment reference so we can match a payment to your order and issue refunds.

All orders are paid online before we confirm them. We do not offer cash on delivery.

If a payment fails or is reversed, we may cancel the order or withhold dispatch until payment is completed.

5. Delivery

We deliver through distribution and delivery partners. To do that, we share the delivery address and contact phone number for your order with the partner delivering it — they need both to complete the delivery.

Delivery timelines are estimates, not guarantees. See our Shipping & Delivery Policy for details and for what happens if a delivery cannot be completed.

6. Food products

We sell food products. Please check the packaging for ingredients, allergen information and best-before dates on arrival, and store products as directed on the pack.

If a product arrives damaged, leaking, tampered with, expired, wrong or missing, contact us within 24 hours of delivery and we will replace or refund it. We cannot accept returns of opened or unsealed food products otherwise, for hygiene and safety reasons. See our Refund & Cancellation Policy for the full list and how to report.

7. Acceptable use

You agree not to use the platform to break the law, to place fraudulent orders, to interfere with its operation or security, to access another user’s account or data, or to copy or scrape the site for a competing service.

8. Our content

The BlendU name and logo, the site design, and the text and images on it belong to Sky Blend Ventures or our suppliers, and may not be reproduced for commercial use without our permission. You keep whatever rights you already have in information you supply to us.

9. Our responsibility to you

We take reasonable care to keep the platform available, accurate and secure, but we do not promise it will always be uninterrupted or error-free.

Where we are responsible for a loss caused by our breach of these terms, our liability for any order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded under Indian law, including rights you have under consumer protection law.

10. Privacy

Our Privacy Policy explains what personal information we collect, why, who we share it with and how long we keep it. It forms part of these terms.

You may ask us to erase your personal data. Where we do, we keep the underlying order and payment records we are required to retain, with your identifying details removed from them.

11. Changes to these terms

We may update these terms as the platform changes. The date at the top of this page shows when it was last revised. The terms that apply to an order are the ones published when you placed it.

12. Governing law and disputes

These terms are governed by the laws of India, and the courts of Tamil Nadu have jurisdiction over any dispute.

Before that, please talk to us — most problems are resolved quickly by email at [email protected]. We aim to respond within one business day.