Refund & Cancellation Policy
Last updated: 2 September 2026
This page explains when you can cancel an order, how refunds work, and what to do if something arrives damaged or wrong. It describes what our system actually does, not an ideal — the cancellation window below is the same rule the website enforces.
1. Cancelling an order
You can cancel your order yourself at any time before it is staged for dispatch — including while it is being packed. Once it reaches "Ready to dispatch", the cancel button is no longer available — but you can still contact us and we will help where we can.
Every order moves through a sequence of stages, which you can see on the order page in your account. Your ability to cancel depends on which stage the order has reached:
| Order status | Can you cancel it yourself? |
|---|---|
| Pending — placed, not yet confirmed by us | Yes |
| Confirmed — we have accepted the order | Yes |
| Packing — your items are being packed | Yes |
| Ready to dispatch — packed, awaiting pickup | No — contact us |
| Out for delivery | No |
| Delivered | No — see returns below |
We draw the line at "Ready to dispatch" because that is the point your order is packed, invoiced and staged for pickup — the moment it stops being something we can simply put back on the shelf. Right up until then, including while it is being packed, cancelling costs us nothing and you should be free to change your mind.
Ordering as a guest?
The same window applies. Cancel from your private tracking page — the link in your order email — instead of an account dashboard.
If you cannot cancel yourself
Contact us at [email protected] or +91 95352 17276 with your order number. While it is still being packed, we can usually cancel it for you even if the self-service window has closed. Once it reaches "Ready to dispatch" we can no longer cancel it — including on our side — but please still get in touch once it has arrived if something is wrong; see "Damaged, wrong or missing items" below.
2. Refunds
If you had not paid yet
Nothing to refund — the order is cancelled immediately and no money was taken. This applies when you cancel after placing an order but before completing its online payment.
If you had already paid online
Your cancellation is recorded straight away and passed to our team for refund processing. The order is marked as "cancellation requested" until we confirm it, so you can always see its state on the order page. We do not leave a paid cancellation sitting silently.
Approved refunds are issued to the original payment method — the same card, UPI ID or bank account you paid from. We cannot redirect a refund to a different account. Once we initiate it, the money typically reaches you within 5–7 business days, though the final leg depends on your bank or card issuer rather than on us.
Refunds are for the full amount you paid, including any delivery charge, when the cancellation happens before dispatch.
3. Damaged, wrong or missing items
Please report any problem with your order within 24 hours of delivery. Because we sell food, we need to look into these quickly — both to put it right for you and to trace it back through the batch.
Contact us within 24 hours of delivery, with your order number and a photograph of the problem where relevant, if your order arrives:
- Damaged — crushed, broken or otherwise spoiled in transit
- Leaking — packaging that has split or lost its seal
- Tampered with — packaging opened or interfered with before it reached you
- Expired — at or past its best-before or use-by date
- Wrong — an item you did not order
- Missing — an item on your order that was not in the parcel
We will either replace the affected items or refund them, whichever you prefer and whichever we can do fastest. You will not be asked to return a damaged food product.
Because we sell food products, we cannot accept returns of items that have been opened or are no longer sealed, unless the product itself was faulty, damaged or incorrectly supplied. This does not affect your rights where the goods are defective.
4. If a delivery fails
Sometimes a delivery cannot be completed — nobody is available at the address, the address is unreachable, or the parcel is damaged in transit. When that happens the order is marked as a failed delivery and we contact you to arrange another attempt.
If we cannot complete the delivery after that, we will cancel the order and refund you in full under the terms above. You are not charged for a delivery we were unable to make.
5. Business and bulk orders
Orders placed through a retail or business account follow the same cancellation stages described above. Like all orders on the platform, they are paid online before confirmation, so a cancellation before dispatch is refunded to the original payment method in the same way.
6. Getting help
For anything about a cancellation or refund, contact us at [email protected] or +91 95352 17276, quoting your order number. We aim to respond within one business day.