Shipping & Delivery Policy
Last updated: 31 August 2026
Where we deliver, how long it takes, and what happens if a delivery cannot be completed.
1. Where we deliver
We currently deliver within Tamil Nadu and Puducherry only.
If we cannot deliver to your address, we will tell you before your order is confirmed and you will not be charged.
We are expanding our delivery area over time. If your area is not covered yet, contact us and we will let you know when it is.
2. Delivery times
Orders are typically delivered within 3 to 7 days of being placed.
This is a typical time, not a guarantee. Orders placed on a Sunday or a public holiday are processed on the next business day. Weather, transport disruption and address accessibility can all add time.
You can see exactly where your order is at any time from the order page in your account — it shows each stage as it happens, from confirmation through packing and dispatch to delivery.
3. Delivery charges
Any delivery charge that applies to your order is shown at checkout, before you pay. The total you see at checkout is the total you are charged — we do not add fees afterwards.
4. Receiving your order
Please make sure the delivery address and phone number on your order are correct and that someone can receive the order at that address. Our delivery partner may call you on the number provided.
If a delivery cannot be completed
If nobody is available, the address cannot be reached, or the parcel is damaged in transit, the delivery is recorded as failed and we contact you to arrange another attempt. If we still cannot deliver, the order is cancelled and refunded in full — see our Refund & Cancellation Policy.
5. Questions about a delivery
Contact us at [email protected] or +91 95352 17276 with your order number and we will check where it is.